Frequently Asked Questions

You may use the search function on the StarTix Homepage to locate your event of choice. Click the “Event Image or Buy Tickets” button to start booking tickets.

You may drop us an e-mail at startix@thestar.sg or contact us through our hotline at +65 6636 0055 and our StarTix Team will assist you accordingly.

Booking Fees are standard practice by ticketing companies worldwide to help support investment in technology and other operational expenses. This ensures the system is maintained at a secure, speedy and robust level, providing an efficient ticket-buying experience. Booking Fee applies to all ticket bookings, regardless of the channel of purchase.

After your successful online transaction, you will receive an email confirmation to the email address submitted during your booking. Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder.

Admission rules vary between events, venues and promoters. Please refer to the ticket information on the event details page for prices and ages for children requiring tickets. And unless specifically stated, infants in arms or children without tickets will not be admitted.

Reservation of seats is not permitted. Tickets must be paid for at the time of your booking.

An E-ticket (electronic ticket) is an electronic form of our ticket that is sent to you via e-mail. Each copy contains a unique barcode that can only be used by one person.

E-tickets are sent via e-mail together with the e-mail confirmation. E-tickets come in a PDF format. Kindly note that there may be multiple pages and that one ticket is required per person for admission. Each ticket can only be used by one person as it contains a unique QR Code / Barcode. The E-ticket must be downloaded and either printed or presented on your mobile phone for admission.

Do note that not all events provide E-tickets.

Our StarTix Team will be able to re-send the E-ticket via e-mail. We can be contacted at +65 6636 0055 or via email at startix@thestar.sg.

Yes, E-tickets can be forwarded to other attendees of the event/show. Do note that each attendee must present their own unique E-ticket.

We will only allow entry for the first scan of the barcode. If E-ticket photocopies are presented at the event venue, the staff in charge of scanning barcodes will alert the ushers that the barcode has already been scanned.

Should there be a dispute, our staff will contact the original ticket purchaser and verify the purchaser’s identity through Name / Contact Number / Email collected during the purchase process.

You may choose to use the Seat Map to select your desired seats if seat selection for that event is available.

You may choose your preferred price category and section. However, exact seat allocation is available only for events where show organisers have given their consent. In all other cases, our system will automatically select the best available seat(s) for you at the time of the transaction.

Each event or performances requires a different type of stage set-up. As such, the construction of props or the way seats are arranged will obstruct the line of vision from some seats to the full view of the stage. Such seats are deemed to have obstructed or restricted views and will be indicated in the seat map diagrams.

There is designated wheelchair accessible seating available at all tiers. Bookings to purchase wheelchair accessible and companion seats can be made via StarTix Hotline at +65 6636 0055 or email at startix@thestar.sg. Wheelchair users are required to inform StarTix of their requirements at the time of booking so that special arrangements can be made. Please click here to view The Star Theatre Seating Plan.

Wheelchair accessible seats may be limited in some venues. Ticket limits for each event is set by the Promoter with consideration of venue capacity and event genre. All seats are subject to availability.

Wheelchairs are available for loan upon request. This service is exclusive for patrons of The Star PAC for usage within the venue. As there are limited number of wheelchairs, please contact StarTix Hotline at +65 6636 0055 or via email at startix@thestar.sg. You may also approach The Star PAC personnel on Event Day should you require to use a wheelchair.

Cancellation or Postponement policies are event specific. Please visit the specific event page via www.startix.sg for up to date announcements on cancelled or postponed events. Details regarding the refund process will be listed on the website and available at the Box office at The Star Performing Arts Centre.

No refunds or exchanges are allowed once the transaction is confirmed, unless an event is cancelled or postponed.

We regret to inform that tickets cannot be downgraded to a lower price category. You may upgrade your ticket to a higher price category (subject to availability) as long as there is no change to the performance date and time. Our Box Office Team will be able to assist accordingly. We can be contacted at +65 6922 4689 or via email at startix@thestar.sg.

Collecting your contact details lets us reach out to you if there are changes made to an event you have booked, such as change of venue, postponement or event cancellation.


Your personal information is also crucial for validation and verification purposes. In the case of lost / stolen tickets, information like your Name / Email / Transaction ID / Ticket Code are the best means of validation, especially in the case where the credit card that you use to make ticket purchase with is lost / stolen as well.